Newsletter

Frequently Asked Questions

Ordering

  1. What do I need to place an order with Glasses Direct?
  2. How do I obtain my prescription?
  3. How can you charge such low prices?

Lenses

  1. What are the lenses made of?
  2. Do you sell prescription sunglasses and other tinted lenses?
  3. What about lens coatings and tints?
  4. Do you sell bifocal lenses?
  5. What is the segment shape of bifocal lenses?
  6. What about varifocal/progressive lenses?
  7. What lens extras are not available with varifocals?

Delievery

  1. How long will my glasses take?

Your prescription

  1. "Near", "intermediate" or "distance" prescription?
  2. Can I use my contact lens prescription for ordering glasses with you?
  3. What is my Pupilary distance (PD), and how do I obtain it?
  4. I don't understand what my prescription says
  5. How strong a prescription can you cater for with varifocals?

Support

  1. What if I entered some information incorrectly?
  2. What if my frames need adjustment after I receive them?
  3. What is your guarantee policy?

Payment

  1. Do you accept NHS Glasses Vouchers?
  2. What are the Postage and Packaging costs?
  3. What are the available methods of payment?
  4. Is the Payment page Secure?

Other

  1. Can I just order frames/lenses with no prescription in them?
  2. Can you read my prescription off my existing glasses?
  3. Can you re-glaze my existing frames?
  4. How did you chose the names of your frames?
  5. Can I inspect the frames before purchase?
  6. What is The Best Fit Machine
  7. What do the Frame Measurements mean?
  8. I have diabetes/glaucoma/ocular hypertension. Can I still order?
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